Philcon Plumbing Services Frequently Asked Questions
Booking, Pricing & Quotations
How do I book a plumber?
Booking is easy. Contact us by phone or WhatsApp on 084 384 4660, email (info@philconplumbing.co.za), or complete the enquiry form on our website. We’ll arrange a convenient time for one of our qualified plumbers to assist you.
How quickly can you respond?
We aim to respond as quickly as possible. Emergency plumbing call-outs receive priority attention, and response times depend on your location and the nature of the emergency.
How much does a plumber cost?
The cost depends on the type of plumbing work, the materials required, and the complexity of the job. We provide transparent pricing and free, no-obligation quotations for most plumbing services.
Do you charge a call-out fee?
Call-out fees may apply depending on your location and the service required. We’ll always let you know upfront before scheduling your appointment.
Do you provide free quotations?
Yes. We offer free, no-obligation quotations for most plumbing repairs, installations, maintenance, and renovation projects within in the areas that we service.
What payment methods do you accept?
We accept EFT, bank transfers, and other approved payment methods.
Emergency Plumbing
How do I book a plumber?
Booking is easy. Contact us by phone or WhatsApp on 084 384 4660, email (info@philconplumbing.co.za), or complete the enquiry form on our website. We’ll arrange a convenient time for one of our qualified plumbers to assist you.
How quickly can you respond?
How much does a plumber cost?
Do you charge a call-out fee?
Do you provide free quotations?
What payment methods do you accept?
Emergency Plumbing
Do you offer emergency plumbing services?
Yes. We provide fast, reliable emergency plumbing services for burst pipes, overflowing toilets, major leaks, blocked drains, geyser failures, and other urgent plumbing emergencies.
Service Areas
What areas do you service?
Philcon Plumbing Services proudly serves the East Rand, West Rand, Northern Johannesburg, and Southern Johannesburg. If you’re unsure whether we cover your area, simply contact us.
Plumber Qualifications
Are your plumbers qualified?
Yes. Our plumbers are fully trained, qualified, and experienced in residential, commercial, and industrial plumbing.
Common Plumbing Problems
Why are my pipes making a loud banging noise?
A banging or knocking noise (known as water hammer) is usually caused by sudden changes in water pressure or unsecured pipework. We can identify the cause and recommend the best solution.
Why does my toilet keep running?
A constantly running toilet is usually caused by a faulty flush valve, inlet valve, fill valve, or incorrectly adjusted float. Repairing it promptly can help reduce water wastage.
Why is my tap still leaking after replacing the washer?
The tap seat may be worn or damaged. In many cases, the tap needs to be repaired, re-seated, or replaced to permanently stop the leak.
Why does my shower water suddenly become too hot or too cold?
This is usually caused by changes in water pressure when another tap, appliance, or toilet is used. We can assess your plumbing system and recommend the best solution.
Backup Water Systems
Do you install backup water systems?
Yes. We install complete backup water systems, including storage tanks, pumps, filtration systems, and automatic switching solutions.
Will a backup water system work during municipal water outages?
Yes. A properly installed backup water system provides a reliable water supply during municipal interruptions.
Bathroom Renovations
Do you handle complete bathroom renovations?
Yes. We manage complete bathroom renovation projects, including all plumbing installations and upgrades.
Can you help design my new bathroom?
Absolutely. We work with you to create a modern, practical, and functional bathroom that suits your style and budget.
Blocked Drains
What causes blocked drains?
Blocked drains are commonly caused by:
- Grease and fat build-up
- Tree root intrusion
- Food waste
- Soap residue
- Sanitary products
- Foreign objects
Can you clear severely blocked drains?
Yes. Our specialised drain cleaning equipment can clear everything from simple household blockages to major sewer obstructions.
Are chemical drain cleaners safe to use?
We generally don’t recommend them. Chemical cleaners can damage plumbing pipes, especially in older systems, and usually only provide a temporary solution. Professional drain cleaning is safer and more effective.
Borehole Pump Installation
Do you install borehole pumps?
Yes. We install, replace, and maintain borehole pumps for residential, commercial, and agricultural properties.
Can you repair an existing borehole pump?
Yes. We diagnose faults and repair or replace damaged components where possible.
Drain Camera Inspection
What is a drain camera inspection?
A drain camera inspection uses a high-definition waterproof camera to inspect your drainage system for blockages, cracks, collapsed pipes, and tree root intrusion.
When should I have a drain camera inspection?
We recommend a drain camera inspection if:
- You experience recurring blocked drains.
- You’re purchasing a property.
- The source of a drainage problem cannot be identified.
Fire Hydrant & Hose Reel Installation
Do you install fire hydrants and hose reels?
Yes. We install fire hydrant systems and hose reels that comply with applicable industry standards and project specifications.
Geyser Installation & Repairs
Can you replace my geyser?
Yes. We supply and professionally install new geysers for homes and businesses.
Do you repair leaking geysers?
Yes. Depending on the fault, we can repair or replace faulty components to restore your hot water supply.
Heat Pumps
What are the benefits of installing a heat pump?
Heat pumps use significantly less electricity than conventional electric geysers, helping you reduce your monthly energy costs.
Can a heat pump work with my existing geyser?
In many cases, yes. We’ll assess your existing system and recommend the most suitable heat pump solution.
Leak Detection
How do I know if I have a hidden water leak?
Signs of a hidden leak include:
- Higher-than-normal water bills
- Damp walls or ceilings
- Mould growth
- Low water pressure
- The sound of running water when no taps are open
Can you detect leaks without damaging my property?
Yes. We use advanced, non-invasive leak detection equipment to locate hidden leaks with minimal disruption.
Plumbing Certificates of Compliance (COC)
What is a Plumbing Certificate of Compliance (COC)?
A Plumbing Certificate of Compliance confirms that plumbing work complies with relevant South African plumbing regulations and standards.
When do I need a Plumbing COC?
You may require a Plumbing COC when:
- Selling a property
- Completing renovations
- Meeting insurance requirements
- Ensuring legal compliance
Sewer Line Installation & Repairs
Do you install new sewer lines?
Yes. We install new sewer systems for residential, commercial, and industrial properties.
Can you repair damaged sewer pipes?
Yes. We repair damaged, leaking, and collapsed sewer lines using professional equipment and proven repair methods.
Solar Geysers
Do you install solar geysers?
Yes. We install energy-efficient solar geyser systems that reduce electricity consumption while providing reliable hot water.
Water Pressure Problems
Why is my water pressure low?
Low water pressure can be caused by:
- Water leaks
- Blocked pipes
- Faulty pressure valves
- Municipal supply issues
- Ageing plumbing systems
Can you improve my home's water pressure?
Yes. We’ll identify the cause of the problem and recommend the most effective solution to restore proper water pressure.
Water Purification Systems
Do you install water purification systems?
Yes. We install high-quality water filtration and purification systems for homes and businesses.
What are the benefits of water purification?
Water purification systems:
- Improve the taste of your water
- Remove harmful contaminants
- Reduce unpleasant odours
- Provide cleaner, healthier drinking water